Customer Services/Credit Control

Portfolio Credit Control are currently partnered with a reputable and globally recognised business based In the heart of Manchester. If you are a dedicated, driven and ambitious individual we have the role for you!

Customer Service Advisor
5 days a week in office
Paying 24-26k
Based in Manchester

• Are you a dynamic individual with a knack for communication and a passion for problem-solving? We are looking for a motivated Customer Service Advisor to join our client's head office in Manchester
• Why This Role?
• You will be instrumental in maintaining cash collections and reducing overdue debt, ensuring the financial health of the organisation.
• What We're Looking For:
• A confident and positive individual who thrives in a fast-paced environment
• At least two years of experience in customer service or account collection
• Exceptional negotiation skills and a pragmatic approach to problem-solving
• Your Daily Responsibilities:
• Engage with clients about their overdue accounts
• Address payment and service queries, mainly over the phone
• Deliver "Super Service" in every interaction, maintaining detailed records
• Process debit/credit card payments efficiently
• Collaborate with the team to streamline client accounts and internal processes
• Handle account adjustments and provide comprehensive case histories when necessary
• What You'll Achieve:
• Meet and exceed cash collection and outbound call targets
• Ensure timely and accurate completion of credit control tasks
• Maintain high levels of attendance and punctuality
• If you are ready to rise to the challenge and excel in a role that values excellence in service and financial acumen, apply now and join our dedicated team!

INDCC