Customer Servie Advisor

Company : Confidential

Job Description - Customer Servie Advisor

Customer Service Advisor
Permanent | West Malling, Kent | £24,000 | Hybrid Working

The Role
As a Customer Service & Order Fulfilment Administrator, you'll play a key role in ensuring customers receive an outstanding service from the moment they place an order to the moment it arrives. You’ll work closely with couriers, suppliers, and internal teams to make sure everything runs smoothly—keeping customers informed, resolving any issues, and making sure every detail is spot on.

Key Responsibilities:

Manage and process customer orders accurately and efficiently
Be a point of contact for customer queries, offering timely and helpful updates
Work with couriers, suppliers, and internal departments to coordinate deliveries
Investigate and resolve delivery or order issues quickly and professionally
Maintain accurate records and keep systems updated
Monitor stock and flag any potential shortages or delays
Support reporting and performance tracking relating to order fulfilment

What You’ll Need:

Experience in a customer service or order processing role
Excellent communication and relationship-building skills
Strong organisational skills and attention to detail
Ability to juggle multiple tasks and meet deadlines
Confident using Microsoft Office (Word, Excel, Outlook, Teams)
A proactive and solution-focused approach

What’s in it for you:

£24,000 salary
Permanent role with full training and support
Hybrid working – enjoy a mix of office and home-based work
A collaborative, friendly team environment
Great development opportunities and a competitive benefits package

Original job Customer Servie Advisor posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Share Job

Get your Resume Reviewed for Free

Similar Customer Service Advisor Jobs in the UK

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Customer Servie Advisor

Job Description - Customer Servie Advisor

Similar Customer Service Advisor Jobs in the UK

Mobile Apps