Customer Solutions Advisor

We're looking to recruit an outstanding Customer Solutions Advisor to join our team.

Our Customer Solutions team focuses on understanding what our customers need and working closely with them to find the right solutions. We aim to provide a professional, helpful, and reliable service at every stage - whether that’s before, during, or after a service is delivered. It’s about listening, responding, and making sure we meet expectations in a practical, straightforward way

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At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success.  We value practical solutions and quick decisions, empowering you to take ownership and make a difference.  

Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence.  

The future isn’t just built by the company – it’s shaped by each of us, working together.  Join our Rhenus community to make an impact, and grow alongside a team of passionate people who are dedicated to making a difference.

#empoweredbyyou 

Main duties include, but not limited to:

• Managing manual and portal bookings through our TMS system with accuracy and efficiency.

• Building strong relationships with customers across the UK and Europe through phone and email communication.

• Delivering an exceptional customer experience by handling queries, resolving escalations and providing proactive support.

• Acting as a true customer champion, ensuring every interaction is professional, solution-focused and customer centric.

• Working collaboratively with all internal departments to ensure seamless service delivery.

• Liaising with partners and suppliers to raise and manage escalations where required. 

• Supporting the Sales team to help strengthen customer relationships and drive commercial success.

• Taking ownership of tasks and using initiative to proactively solve problems and improve processes.

• Maintaining a curious and inquisitive approach to understanding customer needs and identifying opportunities to add value.

• Participating in training sessions to stay up to date with compliance procedures, systems and industry best practices.

• Supporting the wider business with additional duties in line with the evolving needs of the company.

Your Skills:

• A passion for delivering outstanding B2B customer service.

• A naturally customer-centric approach with the ability to build trust and long-lasting relationships.

• Confidence to work independently, use your own initiative and make informed decisions in a fast-paced environment.

• An inquisitive mindset with a proactive approach to problem solving and continuous improvement.

• Exceptional attention to detail with a commitment to accuracy and high standards.

• Strong communication and interpersonal skills with the ability to engage confidently with customers, colleagues and partners.

• Excellent organisational and time management skills, with the ability to prioritise effectively

• Analytical thinking and the ability to remain calm under pressure.

• Strong IT capability, including Microsoft Excel skills.

Your Qualifications & Experience:

• GCSEs (or equivalent) in English and Maths.

• Previous experience within road freight, logistics or supply chain environments preferred.

• Proven experience within a customer facing B2B customer service role.

• Experience managing customer queries, escalations, and relationship management in a fast-paced environment.