Customer Solutions Advisor

Customer Solutions Advisor

Start Date: 12th October 2026

We require all new starters to be available with no holiday during the first four weeks of employment due to training requirements.

We are currently looking for a passionate and driven individual to join our team in a consumer-focused sales role, supporting individuals living with chronic conditions. This is more than just a job, it’s an opportunity to be part of something truly meaningful.

Recruitment Event
We will be hosting ‘Invitation only’ Recruitment Events which will take place on Tuesday 1st September at 10am and 1pm.
Once you have applied, your application will be reviewed and if you are selected to attend you will learn more about us including hearing about the fantastic products and services that we offer.  You will also be interviewed and assessed with a task related to the role.

Why join us?

Coloplast is a market‑leading healthcare company working closely with the NHS and healthcare professionals to deliver high‑quality clinical solutions and products. Our award‑winning Clinical Sales Specialist team plays a vital role in our mission to improve patients’ quality of life.

We offer a starting salary of £28,000, with the opportunity to earn up to £5,200 in annual bonuses, plus up to 5% Profit Related Pay and a market-leading benefits package that includes:

• Private medical insurance


• Flexible benefits tailored to your lifestyle


• Extensive training and development

What really sets Coloplast apart is our people. Our team is proud of the work we do, whether it's helping someone return to their daily routine with dignity, or guiding them toward the right product for their needs. Every call you make can change a life.

The role

As part of our team, you will:

• Proactively contact existing and prospective consumers


• Provide expert advice across a range of product areas


• Guide users through product selection and usage


• Manage sample orders and provide meaningful follow-up


• Deliver exceptional, empathetic customer experiences

This is not a cold calling role. Instead, you'll respond to real challenges people are facing, offering compassionate and clinically informed solutions.  We will provide comprehensive clinical training to help you succeed and support your professional growth from day one.

This is an office-based role with the ability to work from home a few days a week once probation is passed. Commuting distance to Peterborough is essential.

Essential qualities required for this role 

On a professional level, this role requires:

• Motivated by making a difference in people’s lives


• Strong communicators with excellent listening skills and empathy


• An ability to achieve or exceed targets and KPIs.


• Excellent organisation and attention to detail when managing multiple priorities including using PC systems with accuracy.


• A proactive approach to problem-solving and identifying opportunities to support patient and business needs.

On a personal level, this role requires:

• Empathy and professionalism when supporting patients with intimate healthcare needs.


• Resilience, self-motivation, and a desire to succeed in a target-driven environment.


• A passion for delivering exceptional patient experiences and improving quality of life.


• Adaptability, positivity, and a willingness to embrace change and continuous learning.


• Pride in achieving high standards and contributing to team success.

A background in telesales, outbound calling, or any target-driven environment is desirable, but if you have transferable skills and a desire to deliver exceptional customer care, we’d love to hear from you.

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

Visit us on Coloplast.com.

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