Customer Solutions Agent

Customer Solutions Agent

Location: Kingston Upon Thames

Rate: Up to £17 per hour

Contract: Temporary - 3 Months

Hours: 40 hours per week

Benefits: On-site parking | Immediate Start

Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.

We are currently working with a well-established contractor who is looking to recruit a Customer Solutions Agent to join their busy team based in Kingston Upon Thames on a 3-month temporary contract.

This is a fantastic opportunity for someone with strong customer service experience who enjoys working in a fast-paced environment. Experience within social housing, repairs, or property services would be advantageous, although candidates with transferable customer service skills are encouraged to apply.

Key Responsibilities

Act as the first point of contact for residents, delivering a high standard of customer service.

Handle incoming calls and emails, resolving enquiries efficiently and professionally.

Log, update, and monitor repair requests using internal systems.

Liaise with residents, operatives, supervisors, and subcontractors to ensure works are progressed.

Provide updates on appointments and ongoing repairs.

Escalate complex queries where necessary and ensure issues are resolved promptly.

Maintain accurate records and complete general administrative duties.

Support the wider team to ensure service levels and KPIs are achieved.

Skills & Experience

Previous experience in a customer service, customer advisor, call centre, or administration role.

Experience within social housing, repairs, maintenance, or property services is desirable.

Excellent communication and interpersonal skills.

Strong organisational skills with the ability to prioritise a busy workload.

Good IT skills, including Microsoft Office and internal management systems.

A proactive, positive, and customer-focused approach.

If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion.

Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer.

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Only candidates based in UK and eligible to work in UK are allowed