Customer solutions manager

About the Role We are currently seeking a Customer Application Solutions Team Account Manager to join our team in Bristol on a 6-month secondment.

As an Account Manager, you will play a crucial role in reviewing applications, assessing potential risks, and ensuring a high standard of customer service.

Reporting to the CAST Team Manager, this role involves safeguarding the Scheme, reviewing live agreements, and working closely with internal and external stakeholders.

Responsibilities Review applications that cannot progress due to failing a Scheme Policy rule.

Review live agreements with location trackers to assess potential misuse.

Ensure prospective and renewing customers understand our worry-free proposition.

Collaborate with other areas of the business to safeguard the Scheme and assess reputational risk.

Deliver excellent levels of service to both our customers and dealers.

About You Highly organized, able to prioritize tasks, and manage time effectively.

Strong objection-handling skills with the ability to show empathy and build relationships based on trust and honesty.

Excellent verbal and written communication skills, with confidence to communicate at all levels.

Good problem-solving and effective questioning skills.

Self-motivated, proactive, and responsible for continuous self-development.

Minimum Criteria Customer service experience.

Clear and articulate telephone manner with the ability to provide excellent dealer and customer service.

Ability to work as part of a team and independently with minimal supervision.

Experience in objection handling and finding alternative solutions.

Strong organizational skills and ability to manage workload effectively.

About the Company We are a unique organization providing mobility solutions to over 700,000 customers and their families across the UK.

Customers use their higher rate mobility allowance to lease a range of vehicles, including cars, wheelchair-accessible vehicles, scooters, and powered wheelchairs, with insurance, maintenance, and breakdown assistance included.

We work with a network of over 5,000 car dealers and major manufacturers, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our core values guide our work: We find solutions We drive change We care Benefits Competitive reward package, including an annual discretionary bonus.

15% non-contributory pension (9% during probation).

28 days of annual leave with the option to purchase and sell days.

Free fresh fruit and snacks in the office.

1 day for volunteering.

Funded Private Medical Insurance cover.

Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme.

Life assurance at 4 times your basic salary.

Funded health screening for over 50s.

Voluntary benefits: charitable giving, critical illness insurance, dental insurance, discounted gym memberships, and season ticket loans.

Employee Discount Scheme with an app for saving on the go.

Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP, and Volunteering App on Hand for all employees.

Generous family leave policies.

Inclusion and Diversity We are committed to creating a diverse workforce where employees are empowered to work as their true selves.

We encourage applications from all backgrounds, fostering a culture that nurtures employees and values their contributions.

If you require any assistance or adjustments during the application process, please let us know.

We reserve the right to bring forward the closing date of any job vacancies if we receive a suitable number of quality applications.

Apply as soon as possible rather than waiting until the published closing date.

If you have further questions or need additional support, I can assist.