Customer Success Account Manager

A leading consultancy-based business on the outskirts of Hemel Hempstead is looking for an enthusiastic and tenacious Customer Success Account Manager to join their team.
Our client is an ethical, tech company providing an online guidance platform for customers around the world. This is a varied, hands-on role sitting across sales, customer success and marketing, ideal for someone who enjoys wearing multiple hats and wants to play a meaningful role within a growing EdTech business.
Due to the location, you must be a driver.
What’s in it for you?
· Salary: Up to £29k depending on experience
· Hours: Monday-Friday 9am-5pm, 3 days a week WFH following training
· 26 days holiday increasing to 29
· The chance to join a purposeful, growing business at an exciting stage
· A supportive small team environment
· Pension scheme
· Access to private medical insurance (currently offered as a company benefit)
· Monthly company lunches
· Thursday ice cream days (yes, really!)
· Free parking
Key responsibilities:
· Proactive and reactive sales prospecting and conversion
· Supporting new and existing customers to ensure the Morrisby platform is embedded and used effectively within their organisation
· Being a key point of contact for customers via phone, video calls and email daily
· Responding to tier one and tier two technical queries
· Supporting marketing communications activity
· Making use of our CRM, Xero, AI tools and other software
What the employer is looking for:
· A confident and professional communicator: in writing, on the phone and on video calls
· Someone proactive who takes ownership of their work and gets things done
· Comfortable learning new software and technology quickly
· Highly organised with the ability to manage a varied workload
· A team player who is happy to get stuck in across different areas of the business
· A full UK driving licence and access to your own vehicle are essential; our office is not accessible by public transport
Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.
Please note due to the number of applications we often receive; only shortlisted applicants will be contacted
Only candidates based in UK and eligible to work in UK are allowed