Customer Success Advisor

Are you looking to join a reputable and growing business in the heart of Bath?

Do you have fantastic customer service skills?

Are you a driven graduate eager to develop an exciting commercial career?

Juice Recruitment is delighted to be supporting our client, a well-established and expanding business in central Bath, as they look for a Customer Success Advisor to join their team.

This is a fantastic opportunity to join a dynamic and ambitious company where you’ll play a key role in ensuring customers receive first-class support and service. This is a hands-on role and requires someone to be solutions-focused and proactive with their approach.

The role would suit a customer service professional or a tenacious graduate looking to take their first step into an exciting commercial career. You will be working as part of a close-knit and passionate team, and within a business that champions development and culture.

DAY TO DAY:

• Acting as the first point of contact for all inbound customer queries via phone, email, and live chat
• Delivering timely and effective resolutions to customer issues, escalating where necessary
• Logging queries accurately and updating customers regularly until resolution is achieved
• Collaborating with technical colleagues to ensure smooth issue resolution and excellent communication with customers
• Identifying recurring issues and suggesting improvements to customer support resources
• Building strong relationships with customers to ensure engagement and satisfaction

WHAT WE’D LOVE TO SEE:

• Excellent communication skills across phone, email, and live chat
• A proactive, solutions-driven mindset with strong problem-solving ability
• Organisational skills and the ability to prioritise in a fast-paced environment
• Self-motivation and a drive to deliver outstanding service
• Team player with the ability to build strong relationships internally and externally
• Previous customer service experience is desirable and graduates with strong interpersonal skills

WHAT’S IN IT FOR YOU:

• Competitive salary
• Hybrid working
• 25 days holiday (plus bank holidays)
• Pension scheme
• Opportunity to join a rapidly growing business with ambitious plans and clear scope for progression
• Supportive, social, and collaborative working culture
• Company events
• Health cash back plan

If you’re looking to join a forward-thinking business where you can grow and make a real impact, we’d love to hear from you.