Customer Success and Sales Executive

• Customer Success and Sales Executive
• Interviews to take place week commencing 19th May 2025
• Office-based role, Monday to Friday. 9am-5pm
• £24,000 basic salary with the ability to earn an additional £5,000

Your new role
Are you passionate about delivering exceptional customer experiences and excited by the opportunity to drive sales? We're looking for a Customer Success & Sales Specialist who thrives at the intersection of service and sales. In this role, you'll be a point of contact for multiple accounts -helping them get the most out of our products while identifying opportunities to introduce new solutions that meet their needs.

• Serve as the first point of contact for customer enquiries via phone, email, or chat
• Build strong relationships with customers by understanding their goals and challenges
• Provide expert product knowledge and support to ensure customer satisfaction
• Identify upsell and cross-sell opportunities based on customer needs
• Meet or exceed monthly sales and customer satisfaction targets
• Collaborate with internal teams (Sales, Marketing, Product) to improve the customer journey
• Maintain accurate records of customer interactions and sales activities in CRM systems
• Proactively follow up with customers to ensure continued satisfaction and retention

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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