Customer Success & Scheduling Coordinator - Office based

Company Overview

Local Maids is a modern cleaning service dedicated to providing exceptional cleaning solutions with a focus on customer satisfaction. Our friendly and professional cleaners utilize our user-friendly app to streamline the cleaning process, ensuring that clients can easily manage their appointments and communicate with their cleaners.

Summary

As a Customer Success Manager at Local Maids, you will play a pivotal role in ensuring our customers have an outstanding experience with our services. Based in our office In Mitcham, you will be responsible for fostering customer relationships, addressing inquiries, and driving satisfaction through effective communication and support.

Responsibilities

• Build and maintain strong relationships with customers to ensure satisfaction and retention.
• Respond promptly to customer inquiries via phone, email, or chat.
• Use our cloud CRM every day to track leads, update deal values
• Schedule and reschedule cleans by postcode, ensuring the same cleaner attends whenever possible.
• Collaborate with the cleaning team to ensure service quality meets customer expectations.

Requirements

• Proven experience in customer service or account management roles.
• Excellent communication skills, both verbal and written, with a strong phone etiquette.
• Impeccable organisation; you thrive on diary management and problem-solving.
• Mature, dependable attitude and the desire to grow with the company.
• Tech-savvy: happy switching between web apps, spreadsheets and messaging tools without missing a beat.
• Practical knowledge of London postcodes, travel times and local demographics.

If you are passionate about delivering exceptional customer experiences and want to be part of a dynamic team at Local Maids, we invite you to apply today!