Customer Success Engineer

Description

What makes us Qlik?

A Gartner® Magic Quadrant™ Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The Customer Success Engineer Role- French Speaking 

Join us as a Customer Success Engineer at Qlik! As a pivotal member of our team, you'll be at the forefront of empowering businesses with cutting-edge data integration, data quality, and data governance technology. Your dynamic, customer-centric expertise in data engineering will drive meaningful outcomes for our most strategic customers, shaping the future of data engineering. This role will be covering our French speaking customers across France, Switzerland and the rest of EMEA.

What makes this role interesting? 

• Technical Leadership: Own the customer relationship from a technical perspective, becoming a trusted advisor for the implementation and ongoing adoption of Qlik Talend Data Integration. 
• Innovative Projects: Work at the bleeding edge of data technology, solving significant data challenges and creating impactful outcomes. 
• Customer Empowerment: Help customers fully utilize their subscriptions, ensuring rapid Time-To-Value and unlocking the full potential of our software. 
• Collaborative Engagement: Partner closely with Customer Success Managers and other customer-facing roles, ensuring coordinated and successful customer outcomes. 

Here’s how you’ll be making an impact: 

• Best Practices Deployment: Collaborate with customers to deploy, manage, and audit best practices, ensuring scalable and secure implementations. 
• Technical Workshops: Conduct technical workshops and provide product updates, empowering customers with the latest advancements. 
• Problem Solving: Research, investigate, and recommend solutions to data and business challenges, taking technical ownership to drive resolution. When required, help the customer analyze and troubleshoot issues.
• Customer Success: Understand the customer’s objectives, and work collaboratively to create a joint Success Plan that guides them to maintain a healthy platform and successful project outcomes. Help customers derive maximum value from their investment in Qlik by identifying new opportunities for adoption.

We’re looking for a teammate with: 

• Industry Experience: Minimum of 6 years in a data engineering field, managing multiple customers and projects.
• Technical Expertise:
  • Proficiency implementing data integration and transformation solutions is essential, using data replication, change data capture, ELT and ETL techniques, preferably using Qlik and/or Talend technologies.
  • Experience with Data Quality and Governance solutions is a key advantage.
  • Proficiency in Data Warehouse, Data Lake and Data Lakehouse technologies.
  • Experience with databases (relational & NoSQL) such as DB2 and SQL Server.
  • Experience working with data platforms such as Snowflake, Databricks or Cloudera.
  • Expertise in designing and deploying complex data solutions for cloud platforms, particularly Azure, AWS or Google.
  • Familiarity with Linux, Networking and security a plus.
  • Development skills would be an advantage in any of Java, PowerShell, Python, RESTful APIs and SQL.
  • Understanding of DevOps processes and technologies.
• Soft Skills: Strong client-facing consultative skills and creative problem-solving ability, ability to multi-task across assigned customer portfolio.

Language Skills: Fluent French, Business-level English.   

The location for this role is:

Reading or London UK

If you’re ready to make an impact and help customers embrace the power and value of Qlik we’d love to hear from you. Apply today and be part of Qlik’s future!

More about Qlik and who we are:

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

• Genuine career progression pathways and mentoring programs
• Culture of innovation, technology, collaboration, and openness
• Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.