Customer Success Executive

Customer Success / Account Manager – Automotive Industry

We are seeking a motivated and customer-focused professional to join our team as a Customer Success / Account Manager. This role is key in maintaining strong relationships with existing customers, ensuring satisfaction, and driving retention while identifying new opportunities for growth. This role is based in Reading.

Key Responsibilities:

• Build and maintain strong, long-term relationships with existing customers

• Ensure high levels of customer satisfaction and retention

• Identify opportunities to upsell products and services to existing clients

• Generate leads for new products within the existing customer base

• Maintain accurate records in the CRM system and keep information up to date

• Provide sales administration support as required

Skills & Experience:

• Proven experience in customer success, account management, or a related role, ideally within the automotive industry

• Strong communication and interpersonal skills with the ability to engage customers and collaborate with internal teams

• Excellent analytical skills to assess customer data and provide tailored solutions

• Customer support expertise with a commitment to delivering exceptional service

• Ability to work independently, managing time and priorities effectively

This is an excellent opportunity for someone who is passionate about customer relationships and eager to drive growth through retention and value creation.