Customer Success Executive

At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.

We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business, from Tech and Data to People and HR, there’s never been a more exciting time to join us or a better place to grow your career!

Benefits

Here at CV-Library, we value our employees and are committed to offering the best…

• 23 days holiday, plus bank holidays
• Additional day off for your birthday
• Holiday buy/sell scheme
• Life Assurance
• Medicash healthcare cashback plan – includes dental, physio, osteopathy, complementary and alternative therapies such as reflexology
• Discounts as part of Medicash, gym memberships, shopping, entertainment etc.
• Employee Assistance Program and Mental Health First Aiders
• Pension contribution up to 7%
• Ongoing training and development – face to face training sessions available throughout the year
• Long Service Awards

The Role

Hours: Monday-Friday, 9:00-17:30
Location: Fleet
Working Pattern: Hybrid – 3 days a week on site

As a Customer Success Executive, your focus will be on retaining and nurturing existing clients, delivering excellent customer service, and identifying opportunities to upsell our products and services! 

Responsibilities:

• Manage a portfolio of customer accounts, maintaining regular contact and assisting with queries about CV-Library products
• Review customer activity to offer helpful guidance and ensure they get the most from our products and services
• Highlight any potential upsell opportunities to the sales team
• Support customers through onboarding, providing basic training and direction where needed
• Stay aware of market trends to help deliver a strong level of customer service
• Handle customer queries promptly and professionally, meeting agreed KPIs
• Manage multiple tasks effectively while keeping the customer experience central to your work
• Work closely with internal teams, especially Sales, to help build positive, long-lasting client relationships

What we’re looking for

• Clear and effective communication skills with customers and colleagues
• A strong customer-first mindset and proactive approach to learning
• Strong organisational and time management skills
• Comfortable using technology and learning new systems quickly
• Confident problem-solving skills and ability to resolve customer issues
• Able to work well independently and as part of a team
• Previous customer service or administrative experience is beneficial but not essential

We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements.

Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.