Customer Success Executive

Join us as a Customer Success Executive

Want to do work that really matters?
At Checkatrade, we’re building the UK’s go-to home improvement marketplace. Every day, we help millions of homeowners find the right tradesperson for the job, fast, fair, and without the faff.

As our next Customer Success Executive, you’ll help us grow that impact. By connecting with trades and showing the value of joining Checkatrade, you’ll help build stronger businesses and stronger homes across the UK.

Forget long lists, here’s what you’ll actually spend your time on:

• Engaging potential customers and converting leads into Checkatrade members.

• Using solution-based selling to show how we support trade businesses to grow.

• Handling objections with confidence and closing with clarity.

• Keeping Salesforce data tidy, accurate and up to date.

• Working with other teams to share insight, learn fast, and keep smashing targets.

It’s not about ticking every box. It’s about turning up curious, ready to crack on. You’ll do well here if you bring:

• Proven experience in a sales role, with a strong track record of hitting targets.

• A confident communicator who’s not afraid to pick up the phone and make things happen.

• Resilience, drive, and a hunger to exceed expectations.

• Solid objection-handling and negotiation skills.

• A proactive, self-motivated mindset and a knack for spotting opportunities.

• Experience using Salesforce or a similar CRM to manage your pipeline.

We believe great work deserves great rewards. Here’s just a taste:

• Competitive salary + uncapped commission structure

• Health, well-being and learning support

• Gym membership, Smart Tech Scheme and Cycle Scheme

• Birthday/Special day leave

• Buy & sell holiday scheme

• 1 week’s paid charity leave and much more!

How we’ll get to know each other:

• Screening call with one of our Talent Acquisition Partners

• 1st stage interview with our Associate Manager, Cross Sales & Head of Cross Sales

• 2nd stage interview with VP of Sales

If you require any reasonable adjustments during our interview process, please discuss them with your Talent Acquisition Partner.

If this sounds like the place you’ll thrive, we’d love to hear from you, even if you don’t tick every single box.

About us

We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.

We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.