Customer Success Executive

Are you a dynamic and customer-focused individual looking for a new challenge? We are currently seeking a Customer Success Executive to join a leading company who specialises in BPO (Business Processing Outsourcing). This is a fantastic chance to join a forward-thinking organisation and make a real impact on the customer journey.
You will join working in a team on site and be close the Sunderland.

As a Customer Success Executive, you will work with a team of 12 and be responsible for delivering exceptional service to our valued customers. You will play a key role in ensuring that every interaction with the company is positive and memorable, providing support and guidance to resolve any issues or queries. This is a fantastic opportunity to showcase your excellent communication and problem-solving skills, as well as your ability to build strong relationships with customers.

To be successful in this role, you will need to have previous experience in a customer-facing role, ideally within a business service environment.
You should be passionate about delivering outstanding customer service and be able to remain calm and professional under pressure. Strong communication skills, both written and verbal, are essential, as is the ability to work well within a team and independently.

In return for your hard work and dedication, you will receive a competitive salary and benefits package, as well as the opportunity to develop your skills and progress within the company. You will also have the chance to work with a supportive and collaborative team, who are dedicated to delivering the best possible experience for our customers.

If you are ready to take the next step in your career and join a company that truly values its employees, then we want to hear from you. Apply now to be considered for this exciting opportunity and take the first step towards a rewarding and fulfilling career in customer experience.

Key Qualifications:
· Marketing/e-commerce
· Experience within a customer success role
· Exceptional ability to communicate and foster positive business relationships
· Exceptional organizational skills, with the capacity to multitask effectively in a fast-paced environment.
· Strong analytical skills to interpret data meaningfully and provide actionable insights Demonstrated ability to work collaboratively in a team and adapt effectively to change management processes.
· Advanced problem-solving skills

Knowledge/Skills:
Experience within a BPO, RPO or Client Services industries
Strong stakeholder management experience both internal and external
Line management experience
High level of communication and analytical skills

Please only apply if you have the right to work in the UK and can work on-site 5 days pw in Sunderland.