Customer Success Executive EdTech Startup - B2B SaaS

• Onboarding new customers
• Managing customer relationships
• Helping accounts grow

Customer Success Executive - EdTech Start-up B2B SaaS

Location: Central London (hybrid, 2-3 days a week in the office)
Salary: £30-35k + c£5k customer health bonus (depending on experience)
Benefits: pension, personal L&D budget

About My Client:
Join this award-winning B2B SaaS & HolonIQ EdTech 200 start-up and provide a first-class service to a range of customers across the Higher Education & Further Education sectors. Be part of an innovative & entrepreneurial business which utilises emerging & innovative technologies such as VR (Virtual Reality) and AI (Artificial Intelligence) to enhance student & learner skills.

Role Overview:
I'm seeking a customer focused individual with experience of EdTech B2B SaaS and working with customers such as schools, colleges and/or universities. In this Customer Success Executive position you'll be responsible for nurturing existing customers & accounts to help manage renewals and growth.

Key Responsibilities for the Customer Success Executive position:

• Onboarding new customers
• Managing customer relationships
• Helping accounts grow
• Collaborating with Customer Support

Desired Skills:

• Experience in a customer facing role working with schools, colleges / Further Education and/or universities / Higher Education
• Demonstrable background working in a B2B SaaS EdTech environment
• A passion and interest for education as well as being comfortable with innovative technology
• Positive and clear communication style
• Ability to work in a fast-paced start-up with an adaptable & flexible attitude

Bonus Skill:

• Experience of VR, XR, AI or immersive learning in an Education setting

Why Join My Client:

- Award-winning
- High profile customers
- Ability to have an impact on people's learning and life paths
- Working with cutting-edge technology

Apply Now: Drop me a message or send your CV to me.

My client is an equal opportunity employer, committed to diversity and inclusion.