Customer Success Lead (£50k-£80k + Equity) at CompliMind

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
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Job Title: Customer Success Lead

Salary: £50k–£80k + Equity

Company Description: CompliMind – AI platform for NHS estates compliance

Job Description:
As the first Customer Success Lead, you will bridge the gap between complex healthcare regulations and frontline operations. You will own the full customer lifecycle from onboarding to renewal, shaping how NHS Trusts leverage AI to ensure hospital safety. This high-impact role blends hands-on delivery with strategic function-building in a mission-driven startup.

Location: London or Cambridge, UK

Why this role is remarkable:

• Founders are Cambridge PhDs who built the platform based on deep research into how 300+ NHS professionals manage technical knowledge.

• High-traction product with 97%+ accuracy and proven ROI, saving Somerset NHS Foundation Trust over 400 hours monthly.

• Rare opportunity to be the first CS hire, defining the playbook and scaling the department as the company grows.

What you will do:

• Lead end-to-end customer onboarding and training for diverse stakeholders, from senior estates directors to operational frontline staff.

• Drive pilot-to-paid conversions and account expansions by translating platform usage into compelling value narratives around risk reduction and time saved.

• Partner directly with product and engineering teams to translate real-world user feedback into the technical product roadmap.

The ideal candidate:

• 3–8 years of experience in B2B customer success or account management, preferably within early-stage startup environments.

• Proven ability to navigate complex, regulated stakeholder environments like the NHS or broader healthcare estates and facilities sectors.

• Commercially minded professional comfortable with 80–90% hands-on delivery while simultaneously designing scalable health monitoring and renewal frameworks.

Who are Jack & Jill?
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.

And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.

Next steps
Step 1. Visit our website.
Step 2. Click 'Talk to Jack'.
Step 3. Talk to Jack so he can understand your experience and ambitions.
Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role.
Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction.
Step 6. If not, Jack will find you excellent alternatives. All for free.

We never post fake jobs
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.

Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.