Customer Success Manager

THE COMPANY

With offices in Brighton and Skopje and a team, Sopro provides sophisticated digital marketing services to hundreds of businesses, from innovative start-ups to global brands.

As the UK’s leading B2B sales engagement service provider, with over 250 employees and backed by 10 years of multi-award-winning results, maturity and scale, Sopro offers a powerful and unique sales engagement proposition. Our relentless focus on innovation makes it an exciting time for both our teams at Sopro and our clients.

Sopro is committed to providing an inclusive, rewarding and fun place to work and received a “Best Place to Work” award at the UK Business Awards 2021.

THE ROLE

As part of our Customer Success team, you will be primarily responsible for building relationships with each of our clients, understanding the details of their offering, formulating agreed campaigns, demonstrating scalable and repeatable success, and proactively suggesting campaign improvements.

With a commercial hat on, on this role you will support, revitalise, build, and make amazing our approach to client relationship management.

KEY RESPONSIBILITIES

• Ownership of a portfolio of new and existing clients, with responsibility for building strong client relationships and ensuring our clients achieve success with the Sopro service.

• Plan, schedule and oversee key client communication points

• Understand our clients’ needs and business objectives and ensure Sopro delivers against them. 

• Onboard new clients (post-sales) deliver best practice client training and ensure strong levels of client satisfaction. 

• Analyse Sopro data to draw conclusions, optimise our campaigns and make our clients even more successful.

• Understand then shape our approach to better develop, diversify, and grow client accounts.

Ownership of a portfolio of new and existing clients, with responsibility for building strong client relationships and ensuring our clients achieve success with the Sopro service.

Plan, schedule and oversee key client communication points

Understand our clients’ needs and business objectives and ensure Sopro delivers against them. 

Onboard new clients (post-sales) deliver best practice client training and ensure strong levels of client satisfaction. 

Analyse Sopro data to draw conclusions, optimise our campaigns and make our clients even more successful.

Understand then shape our approach to better develop, diversify, and grow client accounts.