Customer Success Manager

Citrus Recruit are excited to be recruiting for a Customer Success Manager for an award-winning events company.

As a Customer Success Manager, you will be looking after a portfolio of smaller accounts, increasing spend, and managing renewals. There is a clear progression plan to become a Senior Account Manager.

Our client is a forward-thinking tech company based in the events industry space.

They have a market-leading virtual, hybrid, and in-person event platform takes engagement to the next level, offering interactive features such as real-time video and chat networking, live polling, and video breakout rooms.

The ideal candidate will be able to commute to Dorset 3-4 days per week.


Responsibilities & day to day duties
As a Customer Success Manager you will be expected to:

• Conduct engaging product demonstrations for both prospect and existing customers
• Identify upsell opportunities, build a strong sales pipeline, and create a sense of urgency to drive growth
• Maintain deep expertise in the companies’ products, stay informed on industry developments, and monitor competitor offerings
• Ensure CRM records are consistently accurate and up to date to effectively oversee your customer portfolio
• Enhance customer satisfaction, strengthen retention, and support portfolio expansion
• Lead post-event reviews to deliver value, collect feedback, and uncover renewal opportunities
• Oversee general account management tasks active clients

Skills & experience required

• Some previous experience in account management, customer success or sales
• Strong communication and relationship-building skills
• Commercially minded with a passion for technology and customer success
• Organised, proactive, and results-driven
• Ambition, with aims to progress within the business

Benefits package

• Salary up to £35,000
• Team bonus structure – approx. £500 per month
• 23 days annual leave + BH + Birthday off
• Hybrid working – office 1-2 days per week
• Team incentives
• Enhanced Parental Leave
• Enhanced Sick Leave
• Pension
• Employee Assistance Program (Healthy Minds Bupa)
• Life Insurance (3 x basic salary)
• Cycle to work scheme

If you feel like this is a team you would like to be a part of, please click apply today.

Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.

While we make every effort to reach out to all candidates. If you don't receive a response within 10 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.