Customer Success Manager

Customer Success Manager

£40,000 - £42,000, plus benefits

Wolverhampton – Hybrid

Due to ongoing business growth, an exciting opportunity has opened up to join a dedicated team that prioritises client success. As the primary point of contact for customers, you’ll foster strong, positive relationships while ensuring their needs are met and their expectations are clear. Your focus will be on driving customer satisfaction and retention, helping clients achieve their goals while strengthening long-term partnerships.

• Responds to enquiries and concerns from customers
• Arranges regular customer reviews and advising the most effective approach to achieve their goals
• Manages relationship between business and customers – handling contracts, licencing, quotes, processing jobs and orders and approving time sheets for invoicing
• Identifies expansion and other contract opportunities
• Ensure customers ultimately have realistic expectations, and they are clear of what we can deliver, and when we can deliver it
• Ensures regular contact with every customer
• Retains commercial ownership of customer projects and attends steering meetings as appropriate

• 3 years+ experience with ERP system such as Microsoft Dynamics Business Central or similar, or subscription-based software solution in a customer facing role
• Excellent communication skills
• Commercially minded with the ability to build strong relationships
• Time management skills necessary to handle a heavy workload
• Solid IT skills including a proficiency with common software applications

You will be required to work 37.5 hours per week but there is possible flexibility in start/finish times and work pattern once you are fully integrated into the business. Initially, it will be mainly office based during the knowledge gaining process but hybrid available after that. Hours between 8am and 6pm.

Benefits:

• Hybrid working
• 25 days annual leave plus Bank Holidays
• 2 additional leave days
• Free parking
• Pension scheme
• Amazing location and offices