Customer Success Manager

Customer Success Manager

Location: London
Salary: £50,000 - £60,000
Job Type: Permanent

Overview

We are recruiting on behalf of a global leader in building performance management & optimisation across the built environment sector for a Customer Success Manager. This is a highly visible, customer-facing role responsible for owning customer relationships end-to-end and acting as the Account Lead across multiple stakeholders and internal teams.

You will manage and grow a portfolio of strategic customer accounts for a Building Optimisation Platform - a technology-led solution helping customers improve building performance, sustainability outcomes, energy efficiency, and asset optimisation.

Key Responsibilities

Act as the primary point of contact for major commercial real estate, infrastructure, and corporate clients.
Manage approximately 3 to 5 strategic accounts generating £1m-£1.5m in annual revenue.
Lead quarterly business reviews and executive-level customer meetings.
Drive contract renewals, retention, upselling, and cross-selling opportunities.
Present building performance, sustainability, and operational insights to clients.
Coordinate delivery, technical, and analytics teams to ensure customer success.
Manage customer onboarding and adoption programmes.
Represent the voice of the customer internally and support service improvements.
Travel regularly across the UK and Europe to maintain strong client relationships.

Ideal Candidate

3-7+ years' experience in Customer Success, Strategic/Key Account Management, or Client Services.
Proven track record of managing and growing high-value customer relationships.
Strong commercial acumen with experience driving renewals, retention, upselling, and cross-selling opportunities.
Excellent stakeholder management, presentation, and communication skills.
Ability to coordinate multiple internal teams while maintaining ownership of customer outcomes.
Experience within commercial real estate, sustainability, energy management, PropTech, building technology, or related sectors.
Strong data and reporting mindset, with the ability to communicate insights and value to customers.
Technical credibility is advantageous but not essential where strong customer-facing commercial skills are demonstrated.
Comfortable with regular UK and European travel.

What's on Offer

Competitive salary package.
Opportunity to join a rapidly growing PropTech and sustainability business.
Manage strategic customer relationships and directly influence account growth.
Travel across the UK and Europe while building relationships with major customers.
Be part of a business focused on sustainability, building performance, energy optimisation, and net-zero initiatives.
Hybrid working environment with ambitious growth plans.

Benefits

25 days annual leave plus Christmas closure.
Private healthcare.
Cycle to Work Scheme.
NEST Pension Scheme.

Why Apply?

This is an excellent opportunity to join a fast-growing PropTech and sustainability business, managing strategic customer relationships and contributing directly to the growth of an innovative Building Optimisation Platform. The role offers strong career development opportunities within a dynamic, customer-focused environment
Only candidates based in UK and eligible to work in UK are allowed