Customer Success Manager

At OQC, we aren’t just theorising about the future; we’re building it. Born from a philosophy of bold innovation, we’ve successfully transitioned quantum computing from an academic dream into a commercial reality.

The most exciting thing is that we’re just getting started and we’ve recently closed our £260 million Series C funding round – the largest fundraise ever completed by a quantum computing company in Europe.

The Purpose

As a Customer Success Manager, you'll play a pivotal role in ensuring our customers and partners realise maximum value from working with OQC.

Acting as a trusted relationship manager, you'll build lasting partnerships, drive customer satisfaction, identify opportunities for growth, and help shape our commercial strategy through customer insight.

Your work will directly contribute to customer success, long-term revenue growth, and the continued commercialisation of quantum computing.

The Role

Working closely with Solution Architects and the wider Commercial team, you'll own customer relationships throughout their lifecycle, ensuring projects stay on track while identifying opportunities to deepen partnerships.

You'll collaborate across technical and commercial teams to deliver an exceptional customer experience and help customers succeed as they adopt cutting-edge quantum technology.

What You'll Be Working On

• Manage a portfolio of customer and partner accounts, building trusted relationships and ensuring projects progress smoothly from delivery through to invoicing.
• Monitor customer satisfaction using agreed success metrics, identifying risks, opportunities and areas for continuous improvement.
• Lead regular customer reviews, capturing feedback and translating insights into actions that inform commercial strategy and future product development.
• Maintain accurate customer data within HubSpot CRM, ensuring account health, activity and commercial opportunities are effectively tracked.
• Identify opportunities for account expansion and revenue growth, working with Solution Architects and the Commercial team to develop next steps.
• Collaborate with Marketing, Site Reliability Engineering (SRE) and Commercial colleagues to develop customer success resources and enhance the customer experience.
• Represent OQC at customer meetings, networking events and industry conferences, building relationships while developing a strong understanding of emerging market and technology trends.

What We're Looking For

Essential

• Experience in a customer-facing role within the technology industry.
• Proven ability to build and maintain long-term customer or client relationships.
• Experience using Customer Relationship Management (CRM) systems.
• Excellent verbal and written communication skills.
• Strong customer service, collaboration and relationship management skills.
• Ability to distil technical concepts and customer requirements into clear business outcomes.
• Strong research, analytical and organisational skills with excellent attention to detail.
• Confident networking, presentation and stakeholder management skills.
• Strong negotiation and influencing abilities.
• Fluent English communication skills.

Desirable

• Experience working within a deep technology company or high-growth scale-up.
• Experience in the quantum computing sector.
• Familiarity with machine learning or quantum computing applications.
• Experience using HubSpot CRM.
• Knowledge of quantum algorithms.
• Public speaking experience.
• Additional language skills, such as Spanish or Japanese.

The 'Nice-to-Haves'

• A naturally creative approach to solving customer challenges.
• Passion for emerging technologies and staying ahead of industry trends.
• Experience working with globally distributed teams and international customers.
• An interest in helping shape customer success processes as OQC continues to scale.

Why Join OQC

You will join a world-class team at the forefront of the next computational era. We offer a culture of bold innovation, the chance to work with unique lab infrastructure, and the opportunity to see your work redefine the limits of computation.

Learn more about our benefits and positive work culture here: https://oqc.tech/company/careers-at-oqc/