Customer Success Manager

Customer Success Manager – IT Managed Services

Salary: Up to £45,000 per annum
Location: Harrow, London – Hybrid Working
Start Date: Immediate
Job Type: Full-time, Permanent
Working Pattern: Hybrid – Harrow office, home working and client sites

An exciting opportunity has arisen for an experienced Customer Success Manager / Account Manager to join a growing Managed Services Provider delivering end-to-end IT services and technical support to businesses across the UK.

This is a commercially focused role combining customer success, account management and business growth. You will manage an existing portfolio of B2B clients, develop strong long-term relationships and identify opportunities to increase revenue through additional services and solutions.

Key Responsibilities

* Manage and develop a portfolio of B2B customer accounts

* Build strong client relationships and provide an exceptional level of service

* Identify opportunities to increase revenue and grow existing accounts

* Develop new customer relationships and support new business growth

* Work towards monthly, quarterly and annual revenue and margin targets

* Manage sales pipelines, forecasts and commercial opportunities

* Maintain regular contact with customers through calls and face-to-face meetings

* Work closely with internal teams to resolve issues and deliver against customer requirements

About You

We are looking for a commercially minded, customer-focused professional who is confident managing B2B relationships and comfortable working within a fast-paced technology environment.

The successful candidate will ideally have:

* 1–5 years' experience within a B2B account management or customer management role, OR 3–7 years' relevant technical customer service experience within a Managed IT Services (MSP) environment

* Strong B2B customer service and relationship management skills

* Previous IT or Managed Services experience is highly desirable

* Good understanding of sales cycles, pipeline management and forecasting

* Strong commercial awareness with the ability to grow revenue and margin

* Excellent written and verbal communication skills

* Strong organisation, prioritisation and time-management skills

* A proactive, self-starting approach and ability to work without constant supervision

* Full right to work in the UK

What's on Offer?

* Salary up to £45,000 per annum

* Hybrid working across the Harrow office, home and client sites

* Immediate start available

* Career progression and personal development plans

* Funded professional training

* Private medical insurance and company pension

* Modern air-conditioned offices with shower facilities

The position will involve some UK travel to customer sites, so candidates should be comfortable attending regular client meetings when required.

If you have a background in B2B customer success, account management or technical customer service and want a role where you can take ownership of client relationships while contributing directly to commercial growth, we would be keen to hear from you.

Apply today for immediate consideration
Only candidates based in UK and eligible to work in UK are allowed