Customer Success Manager

Do you LOVE talking to people and enjoy spending time on the phone? Are you a good listener with a warm, patient, compassionate and reassuring manner? Are you looking for a fast moving role with excellent career prospects and development opportunities? If so, read on.....

The rapidly growing and ambitious business in Altrincham town centre is looking to expand their friendly team with a Customer Success Manager. If you're looking for a role where you can make a genuine difference to peoples lives and offers genuine career opportunities, this could be the role for you.

What will you be doing as a Customer Success Manager?
Working with arrange of customers who have signed up to the business's services, you will be managing a large portfolio of customers, ensuring they are looked after and expectations are met. Duties will include:

Regularly contacting customers throughout their claims journey
Making a high volume of outbound calls to these existing customers and building strong, genuine customer relationships
Supporting customers who may need extra patience, reassurance and guidance
Keeping customer claims moving forward and following up on paperwork, documents and outstanding actions
Contacting government departments when updates or further information are needed.
Keeping accurate and up-to-date customer records
Working closely with other internal teams to ensure things are progressing
Supporting customers once their claim is successful
Taking ownership of your customer portfolio and ensuring agreed service standards are met
Continuing to build relationships with successful customers after their initial claim has finished
Keeping in regular contact to understand how their needs may change over time
Identifying opportunities where you may be able to provide additional support or services
This is a heavily phone-based role, so we're looking for someone who genuinely enjoys talking to people, building rapport and having conversations

We would LOVE to hear from you if you have the following skills and experience:

Ideally has previous experience in a high volume, fast paced phone based role
Good general IT skills
An excellent phone manner
Enjoys speaking to people for much of the day on the phone
Naturally warm, patient, compassionate and reassuring
Fast paced with real "get up and go" energy
Highly organised and able to work in a busy environment, comfortably managing a high volume of ongoing customer relationships
What will you get in return for your work as a Customer Success Manager?

A salary of £26,000 to £30,000, depending on experience
The chance to earn £4,000 pa bonus based on performance
Optional overtime paid at time and a half
Full training and ongoing coaching
Excellent career progression within a rapidly growing business - the company actively develops people based on their strengths and interests and is happy to create opportunities as the business grows
Join a supportive team that genuinely celebrates success and helps each other develop
If this sounds like the Customer Service role for you, please send your CV today!

Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database
Only candidates based in UK and eligible to work in UK are allowed