Customer success manager

Customer Success Manager Maidenhead £29.7k (£45k Pro-Rata) Part-time (10 am - 3 pm) - 3 days a week in office & 2 days a week from home My Product Path is partnered with a global leader in innovative lift & communication solutions currently looking for a Part-Time Customer Success Manager.

This is a brand new role within a new division so it would suit someone willing to get stuck in with the day-to-day operations but also think strategically for the long term.

(Opportunity to become Full-Time in the future).

Role Overview Play a crucial role in delivering customer satisfaction and lifetime customer value.

Achieved through various support and account-based activities, such as customer onboarding, facilitating issue resolution, assisting in product utilisation improvement, and ensuring sustained customer success ultimately leading to service renewals and widening of the product uptake.

Responsibilities Oversee the client onboarding programme, project managing the deployments and delivering to schedule.

Fulfilment of products to our customers, ensuring that our services live up to our promises, both now and in the future.

Curating healthy and positive relationships with assigned accounts, being their Point of Contact/their expert.

Managing end-of-contract phases, ultimately securing renewals and mitigating churn.

Upselling bolt-on services where applicable.

About You High levels of accountability, both for themselves and those around them.

Experience in Customer Success or Key Account roles, ideally from a subscription, service or operational background, with a proven track record of success.

Ability to manage complex projects from start to finish and deliver according to schedule.

Excellent communicator with an understanding of different approaches and when to use them and great organisation.

Demonstratable networking and relationship-building skills.

Confidence in managing sales negotiations.

Nice to haves Experience within the lift industry and/or telecom world would be a benefit.

History of working in a Start-up/Scale-up environment.

Experience building and leading Account Management/Customer Success Teams.

Comfortable working & communicating with customers & with colleagues from across the world.

IT skills in MS Office Tools (Word, Excel, Outlook).

Embraces and is motivated by change.