Customer success manager

The Company: An innovative customer journey optimisation platform, leveraging multiple digital channels that improve the user experience – It’s actually quite incredible..

Sub-50 employees with plans to rapidly scale the business.

Enviable client base including a huge global motorsport brand Flexible/ mature approach to work with a fully-remote set up The Opportunity: This isn’t our first rodeo with these guys! A truly innovative business with a great product and a solid team.

The Customer Success team is evolving, and as a result they’re now looking for a Customer Success Manager.

Reporting to the Head of CS you’ll manage a book of circa 100 accounts at £750 M ARR, adopting a blended approach of digital/ low touch & mid-high touch CS.

The core book will be mid-high touch with the remainder being digital, tackled alongside the Head of CS, whilst the digital playbook is established.

As a growing business, this is an incredible opportunity to really put your stamp on CS.

By taking a strategic customer-first approach, whilst maintaining a commercial mindset, you'll champion account growth.

The Ideal Candidate: Previous experience in a mid-high-touch B2 B customer success role.

Experience of monthly/ yearly account growth.

A background of working within a small scale-up Saa S organisation.

A well-versed approach to Customer Success ranging from low-high touch.

You will regularly engage with your clients and provide value with every interaction.

Data savvy with the ability to story tell with facts.

Intelligent self-starter and ideally experienced working within a more complex multi-layered B2 B platform.

The Package: £45,000 basic with a 20% bonus Fully-remote working set up 4.5 day working week (Every Friday is an early finish) Business stock options ABR Talent are a specialist recruitment partner supporting start-up and scale-up Saa S businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support.

If you are looking to grow your career in this space, get in touch!