Customer Success Manager

Job DescriptionLocation: London (3 days in the office, 2 days remote)Salary: £55k plus £5k bonus plus EquityRole Overview: Our client which is a leading Ecommerce software powerhouse is seeking an Enterprise Customer Success Manager to partner with their clients in the UK, ensuring their long-term success. The role involves developing strong relationships with a portfolio of assigned clients, driving revenue growth through up-selling and cross-selling, and providing strategic insights. You will act as the lead contact for all client needs, liaising with cross-functional teams to ensure timely and successful delivery of our services.Key Responsibilities:Serve as the primary contact for clients, ensuring swift issue resolution.Develop trusted advisor relationships with key accounts, especially C-level executives.Drive revenue growth by expanding existing accounts through up-selling and cross-selling.Identify opportunities for expansion and address potential red flags proactively.Prepare and analyse periodic performance reports and QBRs.Support clients' strategic, marketing, and operational decisions with data-driven insights.Build and maintain strong, long-lasting client relationships.Requirements:Minimum of 2+ years in Account Management or Customer Success roles.Experience in B2B environments, preferably in Ecommerce or the Logistics space.Proven track record of managing multiple projects simultaneously.Demonstrated success in generating revenue from existing accounts.Strong analytical skills to present data and trends to clients.Excellent verbal and written English communication skills - EssentialAbility to communicate and influence effectively at all organisational levels, including C-level.Strong listening, negotiation, and presentation skills.BA/BS degree or equivalent preferred.Flexibility to work outside of standard hours when necessary due to global client locations.