Customer Success Manager

Job Description

Spotlight, a leading casting agency, are looking for an engaging and passionate Customer Success Manager to join them on a temporary basis.
You will be the voice for Casting Agents to ensure casting agents are getting the best experience/usage out of the Spotlight Platform.

Key responsibilities
To champion the use of Spotlight by casting directors and agents
Primary function will be in the supporting, onboarding and retention of agencies, but this role may require supporting our casting clients, performers and related processes, when needed
To support agents throughout their lifetime as customers and ensure that Spotlight continues to meet their evolving and changing needs.
Encourage the onboarding and retention of our Performer customers via the nurturing of our agents.
To nurture new casting / agent business in the UK, and support growth into new markets and territories once established.
To manage the relationship between Spotlight and these customer groups to build trust, enhance their membership experience, and promote our brand.
To be the voice for agents and casting directors within Spotlight.
To be a well-known face of Spotlight to our VIP agents and casting directors
To maximize sales opportunities for Spotlight products and services
To be a brand ambassador for Spotlight at industry related events, developing and maintaining strong relationships and networks with key industry figures and partners.
To provide feedback and industry insight that will inform developments to Spotlight’s roadmap for products and services for casting professionals and agents.

The Ideal Candidate;
relationship building skills
in the entertainment industry and excellent contacts within it would be strong advantages
flexible and agile
in Account Management
Excellent organizational skills and meticulous attention to detail
Experienced public speaker