Customer Success Manager

Company : London Stock Exchange

Job Type : Full Time

London, South East England

Number of Applicants

:

000+

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Job Description - Customer Success Manager

Role Summary

CSMs are trusted advisors to their client base and combine relationship management, education, and functional expertise to drive adoption, retention, and growth within assigned account portfolio.

Enterprise CSMs are responsible for successful adoption and expansion of the LSEG Data Platform (including Real-Time - Optimized and DataScope) within their accounts.

Equal parts trusted adviser and roadmap architect, the Enterprise CSMs engages with key stakeholders, assist in reducing competitive risk and find opportunities in their accounts. Through growing customer satisfaction and adoption, create the conditions for successful renewals and upsell growth potential.

To achieve this, Customer Success Managers at LSEG collaborate with internal teams & roles (Account Managers, Sales Specialists, Customer Support of various levels, data teams, administrative functions, Product & Programme management, Developer Advocates, Solutions Consultants & fellow CSMs).

What you'll be doing:

Drive successful renewals.
Define business outcomes and success plans to gain and supervise customer objectives, achievements, risks, and success metrics.
Educate customers on how to use our enterprise platforms, content, and technologies tailored to use-case needs.
Monitor usage, account health, and growth opportunities to create practical insights and strategically pivot.
Build, maintain and bring to bear positive relationships with business decision makers and users to gain customer intelligence and influence adoption.

What you'll bring to the role:

Experience in the financial services industry, with a good understanding of regional financial market trends.
Ability to map a customer's business needs to product solutions.
Confidence engaging with a broad variety of roles from developers, application owners, data scientists, data architects, data engineers, market data, to c-level executives.
Experience facilitating customer meetings and presenting to an audience in a concise, inspirational, and convincing manner.
Ability to establish trusted relationships and natural curiosity to seek out information to learn new skills across business and technology subject areas.
Ability to travel onsite when required.
Strong project management, technical and problem-solving skills.
Technical skills in the areas: cloud technologies, APIs, networks.
CRM and/or Customer Success/Dashboard platforms experience (Salesforce, Gainsight, Tableau...).

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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