Customer Success Manager - CattleEye

Responsibilities / Tasks

• Lead and manage the Customer Success team in building strong, long-term relationships with clients following onboarding and once systems are fully operational.

• Support pilot farms in transitioning to fully paying customers, ensuring a smooth and successful conversion process.

• Plan, coordinate, and deliver training sessions for global distributors responsible for installing and supporting the CattleEye product within their territories.

• Develop and produce engaging training materials, including video content.

• Partner with the commercial team to support customer engagements during the pre-sales phase

• Conduct regular remote demonstrations of system functionality, clearly articulating how features deliver tangible value to customers’ farms.

• Monitor client system usage against predefined KPIs and provide regular reporting to the Commercial Director.

• Contribute customer insights and requirements to inform and shape the product roadmap.

• Perform data analysis on CattleEye and on-farm data to respond effectively to customer queries and support decision-making.

• Track and manage customer retention metrics, including KPIs such as customer churn.

Your Profile / Qualifications

• Honours degree in a technological agriculture-related subject (Desirable).

• Proven experience within the dairy livestock or wider agricultural industry.

• Demonstrated experience in a customer-facing role.

• Experience creating and delivering data analytics reports for customers.

• Experience in Customer Success within a SaaS environment (desirable).

• Strong knowledge of dairy cow animal science.

• Proficiency with CRM tools commonly used in SaaS environments.

• Experience using data analytics platforms such as Microsoft Power BI OR Excel.

• Solid understanding of the dairy industry.

• Advanced user of Microsoft Office suite.

• Excellent interpersonal, presentation, and customer relationship management skills.

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