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POSITION DESCRIPTION
The Customer Success Managers (CSM) help Sayari’s existing clients effectively leverage Sayari solutions and deepen our relationships within client organisations. The CSM plays a vital role in ensuring that our customer fully realises a return on their investment in Sayari products by understanding our clients’ priorities and designing strategies to prove our platform's and data's value while continuously feeding technical requirements to our engineering team. The CSM collaborates with key stakeholders to successfully onboard and train new clients, ensure product adoption, minimise churn risk, and nurture the relationships between Sayari and its clients. By transforming our clients’ organisations through user adoption of Sayari’s suite of solutions, the CSM creates the conditions for optimal product value realisation and renewal.
JOB RESPONSIBILITIES
- Help Sayari’s existing clients effectively leverage Sayari solutions
- Manage customer onboarding and continuing education to drive product adoption and retention within an existing portfolio of Sayari’s commercial clients
- Ensure that Sayari customers fully integrate Sayari products into their workflows by understanding their goals and priorities
- Become a subject matter expert on the Sayari suite of products and services, able to communicate with users on value and brief client stakeholders on product updates
- Provide feedback and market intelligence to Sayari stakeholders in Sales, Marketing, and Engineering Coordinate with internal stakeholders to proactively address client concerns and ensure maximum return on investment and deepen Sayari’s customer-stakeholder relationships
REQUIRED SKILLS AND EXPERIENCE
- Fluent in French
- 3-7 years of experience working in Customer Success, Risk Intelligence, Consulting OR preferably with a SaaS company
- Ideally with data, analytics, or business intelligence product offerings
- Facilitating customer meetings and presentations to establish trusted advisor relationships Having worked across European customers
- Foundation of data literacy and interest in building analytic capabilities
- Interest in commercial risk intelligence, supply chain, regulation tech, and open-source data
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