Customer Success Manager / Manchester

Customer Success Manager - Manchester

Our client is an award winning Social Housing SaaS organisation who are going through a period of organic growth due to their success with their client base, they are now looking for a Customer Success Manager to join their team who possesses Social housing experience within income or rent.

The Customer Success Manager (CSM) is a key role in ensuring that our clients customers are successful lifelong advocates of our software. Using excellent relationship building skills, the CSM creates strong and effective partnerships both with customers and internal stakeholders.

They also ensure quality and timely delivery of projects and maintain very high customer satisfaction and retention levels. The CSM is the primary owner of the successful operational relationship with customers, working very closely with Sales (on new business prospects) and Account Management (for all existing customers).

You will manage and maintain current relationships while on boarding new accounts to the business and provide end to end support.

If you come from a housing organisation and are looking for your next career move please lcick "APPLY" or Email: