Customer Success Manager - Software Implementation

Job Description

The company:
I am working with a leading MedTech company in Edinburgh and Glasgow (based remotely) who are looking for a Software Implementation specialist to help further implement and develop their cloud computing and machine learning capabilities. They operate within the healthcare industry and have grown since Covid, due to the work they do. The company have been running for around 15 years now and have over 50 staff members, across the Edinburgh and Glasgow offices (can be fully remote from Scotland this role). They are hiring people for a new role, with up to 3 positions available for the Customer Success Manager.

The role:
You will be working with clients from early stages of implementation of the software product, from pilot through to deployment. This will include managing the client and their expectations, as well as the general relationship. You will be working across a modern and agile environment alongside multiple teams (Product, Delivery, Software Engineers, Data Scientists etc) as well as the customers, in order to help to improve both the product and how it is best implemented.

This is very much a client facing role, so growing that relationship and striving to improve the implementation process is paramount. You will identify and properly manage any risks and issues and, along with the support teams, ensure an excellent service to the customers. This role is looking for either a Customer Success Manager, Software Implementation or Account Manager who knows the Software landscape very well and who ideally has a SaaS background. Knowledge and experience in this role with a cloud product such as Azure, AWS or GCP would be very handy too.

The role is fully remote, however they are really looking for someone from the central belt of Scotland or close by, due to occasional need to meet with customers and be in close proximity. The team meet once a month in Edinburgh or Glasgow, so it would be best to be close by. The benefits of this company are also great, including but not limited to:- remote/hybrid working, 35 days annual leave and a 9 day fortnight (second Friday off a month).

What’s required:
** A few years experience in a Customer

Success/Implementation/Account

Manager role, with a background in software/data delivery
** Having worked for a Software or SaaS business (SaaS ideally)
** An understanding of the full software development lifecycle
** Well-developed and effective relationship management skills for building long-term relationships and managing customer expectations
** Agile delivery experience (beneficial)
** Experience of implementing a software or data product
** Comfortable interpreting requirements, defining and articulating proposed solutions as well as delivering presentations to clients
** Cloud experience such as AWS, Azure or GCP (desirable)

This is an opportunity for an ambitious Customer Success Manager who has the appetite to learn in a testing and agile environment. You will be working on the latest technology and will definitely be impressed by their product.

If interested, please apply or call Hamish at Cathcart Technology.