Customer Success Officer

We’re looking for an organised, proactive and customer-focused Customer Success Officer working in our assets team.

This role is being offered as a fixed Term Contract (12months), working 37 hrs per week Monday-Friday

Due to the nature of the role, a company vehicle will be provided.

Role and Responsibilities

The Customer Success Officer is responsible for delivering high‑quality housing and asset management services to a designated portfolio of institutional investor–owned homes. The role focuses on providing outstanding customer service to both third‑party partners and their customers by meeting performance targets and contractual requirements within agreed timescales. Key duties include interviewing and shortlisting prospective customers, supporting tenants through the moving process, managing rent collection and arrears, and offering advice and guidance as needed. The role also involves maintaining accurate records, updating systems to a high standard, and working collaboratively with internal teams and stakeholders to ensure service delivery meets expectations.

Our Ideal candidate will have:

• Excellent communication and effective listening skills

• Previous experience in a customer service environment

• Ability to deliver complex or difficult messages in a positive, empathetic way

• Experience in complaint handling and resolving complex issues

• Good knowledge of Microsoft applications and customer systems

• Experience in tenancy management aligned with relevant legislation

• Confidence and experience in escalating safeguarding concerns

• Educated to GCSE level (or equivalent) with Grade C or above in English and Maths

• Full, valid UK driving licence
  

Click here to see more about our benefits

For additional job details, please see the Part I Play Statement.

Apply today by submitting your CV and supporting statement, letting us know why you are the right fit for this role. Remember to check your emails regularly, including your spam folders, for correspondence from us.

Applications may be reviewed, and interviews may commence before the closing date. We look forward to hearing from you!

Application end date: 24th March 2026 (Midnight)

About Us
Flagship is part of Bromford Flagship. We create communities where people can put down roots, feel secure, and thrive. We let and maintain over 80,000 homes across east, central and south west England, and plan to deliver 2,000 new homes each year for the next 30 years. Joining our teams means embarking on a career where you are part of something bigger, where work matters, and where individuals are valued and developed.