Customer Success Operations Representative with Spanish

Company : Flat Rock Technology

Job Type : Full Time

United Kingdom

Number of Applicants

000+

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Job Description - Customer Success Operations Representative with Spanish

Main responsibilities

Oversee the daily operation of Customer Success platforms and internal tools used to manage B2B accounts
Provide operational support including ticket creation, follow-up actions and handling daily client queries
Serve as the first escalation point for administrative and operational client requests, ensuring accurate and timely resolutions
Collaborate with the team to manage and resolve support tickets submitted by B2B users
Identify opportunities to streamline workflows and contribute to continuous improvements
Download, prepare and distribute customer reports on behalf of the Customer Success team

Requirements

At least 1 year of experience in client support, account coordination or a similar role in a SaaS environment
Experience managing compliance-driven processes (e.g. training subsidies such as FUNDAE) or working with regulated client requirements is a strong advantage
Ability to collaborate cross-functionally and share insights to drive continuous improvement across Customer Success, Sales and Marketing teams
Fluency in both English and Spanish
Comfortable working with Microsoft Office and B2B CRM tools
Strong communication skills with a proactive and positive approach
Ability to multitask effectively, prioritise well and remain organised in a fast-paced environment
Strong attention to detail and a solutions-oriented mindset
Experience working with operational or Customer Success tooling such as CS platforms or ticketing systems is a plus
Familiarity with the corporate learning or HR and L&D space

About us

Dear recruiters there is no need to edit this.

Original job Customer Success Operations Representative with Spanish posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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