Customer Success SDR

Hi! I’m Gareth, Senior Manager of Customer Revenue here at MetaCompliance. As the European leader in cybersecurity awareness training, we’re scaling fast—and we’re expanding our team here in Derry.

Our platform helps businesses defend against real cyber threats by turning employees into everyday cyber-heroes. Our smart, engaging, and personalised training drives measurable behavioural change—and our rapid growth means serious opportunity for those who deliver results.

As a Customer Expansion SDR, you’ll sit at the front line of revenue generation. You will play a key role in driving revenue growth by identifying and securing high-quality expansion opportunities within our existing customer base. You will research and uncover affiliated organisations, subsidiaries, brands, and parent company structures connected to current customers, and convert these insights into qualified meetings for the Account Management team. Your success will be measured by the quality and volume of opportunities you create that unlock new revenue beyond the existing contract footprint. The good news is…your success directly impacts your earnings and progression.

Key Responsibilities

Expansion Prospecting

• Research subsidiaries, sister companies, group structures, and associated brands linked to existing customers.


• Identify new buying centres and map key stakeholders.


• Build targeted outreach lists aligned to organisational hierarchies.

Outbound Activity

• Execute high volume, multichannel outreach (calls, emails, social, video).


• Craft personalised messaging that leverages customer relationships and brand credibility.


• Qualify interest and book discovery meetings for Account Managers.

Opportunity Generation

• Maintain a consistent pipeline of expansion opportunities across our global customer base.


• Provide clear notes and handovers to support smooth follow up.

CRM & Data Accuracy

• Maintain accurate records of outreach, conversations, contacts, and meetings.


• Log all activity in real time.


• Add net new contacts/accounts and cleanse existing records.

Key Performance Indicators (KPIs)

• Qualified expansion meetings booked


• Meeting attendance rate


• Outreach activity levels (calls, emails, social, video)


• Expansion opportunities added to pipeline


• Data quality and CRM hygiene


• Number of contacts/accounts added


• Number of accounts cleansed

Required Skills & Qualities

• At least 1 year’s previous experience in a similar role - Outbound sales, lead generation etc


• Confident, clear communicator across phone, email, video, and social channels


• Resilient, positive, and solution-focused, with the grit to stay consistent under pressure


• Highly motivated, target-driven, and energized by ownership and accountability


• Ambitious and career-focused, with a strong desire to grow and progress in sales


• Curious and research-oriented, with an interest in understanding prospects and industries


• Coachable, eager to learn, and committed to continuous improvement


• Detail-oriented with strong process discipline and CRM accuracy


• Proactive, adaptable, and comfortable testing new approaches


• Collaborative team player who contributes insights and works cross-functionally

MetaCompliance values hard work and a passion for technology, people, and customers. We’re looking for someone who takes ownership, stays focused, and brings strong organizational, people management, and relationship-building skills.

In return, we offer a competitive salary, generous bonuses, flexible vacation, hybrid working, and excellent benefits including paid annual leave, private pension plan (up to 8% matched contribution), private healthcare, and life cover. This is a great opportunity for ambitious individuals who want to add real value, grow their career, and be part of an international team driving rapid growth.