Customer Success Specialist

Customer Success Specialist
Chesterfield | Up to £28,000 + up to 5% Bonus
Health & Dental | 25 Days Holiday + Christmas | Make a Real Difference

Join The UK’s Fastest-Growing Healthcare Simulation Provider

Our client is the UK’s leading provider of healthcare simulation equipment, they help universities, NHS trusts, and training centres across the country deliver life-saving education. Now, they’re looking for a Customer Success Specialist to help them deliver an outstanding customer experience every step of the way.

This is your opportunity to join a high-performing, purpose-driven team that values autonomy, ownership, and a deep commitment to quality.

Key Responsibilities of the Customer Success Specialist:

This is more than customer service. You’ll be a trusted partner to clients — resolving queries, managing orders, and helping customers get the very best from their products.

Your day-to-day will include:

• Responding to phone, email, and live chat enquiries
• Solving problems and offering expert product advice
• Managing orders and stock flow with accuracy and care
• Collaborating across teams to improve the customer journey
• Educating clients on how to maximise value from their equipment
• Keeping detailed records and reporting on key trends
• Occasionally pitching in with warehouse and website support

About You

You’re more than experienced — you’re exceptional. You bring over 5 years of customer service expertise, ideally in healthcare or education, and you love solving problems with professionalism and empathy.

You are:

• A confident communicator and active listener
• Comfortable with ERP/CRM systems, Microsoft Office, and Google Workspace
• Exceptionally detail-oriented and organised
• Driven by results but fuelled by service
• Eager to learn, unafraid to fail, and hungry to win

What’s on Offer?

• £24,000–£28,000 salary + up to 5% annual bonus
• 5% employer pension contribution
• Health, dental, optical, life & critical illness insurance
• 24/7 GP access
• 25 days annual leave + bonus days at Christmas
• High-trust, high-autonomy culture with real growth potential

Ready to Raise the Bar?

If you’re committed to delivering excellence and want to be part of a team that’s reshaping healthcare training across the UK, we’d love to hear from you.

Apply now for this exciting new Customer Success Specialist position, and shape the future of healthcare simulation — together.