Customer Success Specialist

Customer Success Specialist (Evenings) / Up to £24K / Leicester / Mon - Fri, 2:30 PM - 10:30 PM

Are you a people person with a passion for delivering outstanding service? Do you thrive in a fast-paced environment and enjoy making someone's day a little better?

Join Selective Marketplace Ltd - home to elegant womenswear brands Wrap London and Poetry Fashion - as our next Customer Success Specialist and be part of a close-knit team that truly values customer experience.

This is your chance to step into a rewarding, full-time evening role with a growing company that champions teamwork, quality, and a warm, welcoming culture.

Key Responsibilities of the Customer Success Specialist:

• Responding quickly and professionally to customer queries across email, chat, phone, and social media
• Supporting customers in the UK, US, and Germany (don’t worry, you don’t need to speak German!)
• Maintaining customer accounts and following up to ensure every issue is resolved
• Sharing feedback to help us improve our products and service
• Collaborating with a friendly team to deliver solutions and build trust
• Embodying the voice and values of our two beautiful brands

What We're Looking For:

• A superstar communicator with excellent English and razor-sharp people skills
• Confidence on the phone and in writing, with a helpful, can-do attitude
• Someone who enjoys working in a fast-paced, collaborative environment
• UK work authorisation (required)
• Own transport preferred due to shift hours and location (on-site only)

What’s on Offer?

• A permanent, secure role in a supportive and sociable team
• Competitive salary (£22,100 - £24,100, based on experience)
• Company pension
• Cycle to work scheme
• Generous employee discount
• On-site parking
• Fun company events and a real team spirit

Why Join Us?

At Selective Marketplace, our in-house Customer Success team is the heart of our business. We don’t upsell or cold call - we simply create smooth, enjoyable shopping experiences for our loyal community of fashion lovers. If you care deeply about people and pride yourself on top-notch service, this is the role for you.

Ready to let your career shine?
Click APPLY to submit your CV for this exciting new Customer Success Specialist position and join a company where your contribution truly matters.