Customer Success Support

The Role

We have an exciting role within a tech business based near Chipping Norton as a Client Success Support! This is full time, permanent position, hybrid (2/3 days in office) offering between 36-45k dependant on experience.

Responsibilities

• Managing and resolving incoming queries from clients and answering client queries with confidence and clarity
• Serve as the expert on the platform to ensure you provide accurate support and guidance for clients
• Set up new client dashboard and check assessment participation surveys
• Completing AI reporting, maintaining flawless CRM records, reviewing and analyst employee data, and identify trends and risk for clients and the contribution to client FAQ’s
• Submit timely payment collection by ensuring invoices and billing queries are resolved

Experience

For this role, the client is looking for previous high level customer service or administration experience ideally with experience managing data in a corporate setting alongside excellent organisational skills and strong attention to detail.

If you have any specific queries about the role contact Katie on 0121_633_4443. Please contact your consultant directly if you are already registered with Katie Bard. Katie Bard is an Equal Opportunities Employer.

Katie Bard will be managing your application in accordance with the GDPR and Data Protection Act 2018. Please refer to our privacy notice which will explain how we as an organisation will manage your data on our website. If your application is successful, we will contact you and manage your personal data in accordance with the guidelines of GDPR. If your application has been unsuccessful, we will delete your application within 6 weeks and all record of your data. Katie Bard is acting as an employment agency.