Customer Supply Chain Executive - Maternity Cover

About the role 

The Customer Supply Chain Executive is a junior role within the Customer Supply Chain team that works alongside the Customer Supply Chain planners and managers to liaise with our internal and external stakeholders, fulfil orders and maintain our service levels. The role involves reviewing orders in Microsoft Excel, processing them in our ERP system (Netsuite), working with the warehouse team to ensure on time delivery, and communicating with stakeholders so that everyone remains updated on progress. It can also involve using Netsuite and Excel to create and update reports and send updates and summaries to stakeholders. 

***Please note this is a 12-month maternity cover.***

As Customer Supply Chain Executive you will

• Monitoring emails and other channels for orders and other queries 

• Processing orders onto the system in line with standard procedures 

• Resolving any issues with achieving required fulfilment or lead times 

• Communicating with stakeholders 

• Coordinating with 3rd party logistics 

• Monitoring status of orders to ensure they are on track 

• Running reports and publishing updates on group channels 

• Prioritising workload and escalating any issues where needed 

• Supporting the team with other adhoc tasks related to customer supply chain as required 

Ensure the smooth flow of orders on time and in full by 

• Receiving and reviewing orders from stakeholders 

• Processing those orders on the system 

• Reviewing inventory and fulfilment 

• Managing requested lead times and coordinating with stakeholders as needed 

• Providing updates to stakeholders on progress 

• Resolve any problems and escalate where needed 

Measures of Success 

• On time in full 

• Lead Time 

Who you will work with

You will report into the Supply Chain Manager, working as part of the Customer Supply Chain team who are responsible for fulfilment of inventory across all channels in UK, Europe, Middle East, Africa and Australia.

About you

• Competent in Excel 

• Experience in order processing or similar 

• Able to learn new systems and processes quickly 

• Good attention to detail and diligent in checking for errors 

• Can communicate clearly and professionally with various stakeholders 

• Desire to learn new skills and develop a career in supply chain 

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

Why join us?

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
• We’re a hybrid model with flexibility, allowing you to work how best suits you
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
• Financial security and planning with our pension and life assurance for all
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
• Bring your fury friend to work with you on our allocated dog friendly days and spaces
• And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!