Customer Supply Coordinator

The Opportunity
We're working with a market-leading FMCG business that has been at the forefront of product innovation for over 50 years. With operations across the UK and international markets, this is a fantastic chance to join a forward-thinking team in a role that offers real variety, responsibility, and career progression.

As Customer Supply Coordinator, you'll play a pivotal role in managing the order-to-cash process for a set of key customers. You'll partner with commercial, planning, and logistics teams to ensure product availability, seamless fulfilment, and outstanding service levels. It's a great opportunity to work with major national and international retailers, gaining exposure to a truly global supply chain.

Key Responsibilities

• Build strong relationships with customers, ensuring service performance supports joint business targets.

• Coordinate and execute supply and service plans that balance operational cost and service.

• Analyse EPOS data and provide insights to planning teams to improve service and efficiency.

• Manage supply chain administration, including product set-ups, promotional forms, pricing, and data integrity.

• Oversee order management processes from entry through to invoicing, claims, and returns.

• Monitor KPIs such as OTIF, fill rates, and forecast accuracy, resolving issues proactively.

• Drive continuous improvement initiatives to optimise systems and processes.

What We're Looking For
Essential:

• Solid understanding of supply chain and order fulfilment processes.

• Experience managing order accuracy, allocations, and timely fulfilment.

• Strong communication skills with a customer service mindset.

• Ability to work cross-functionally with Sales, Logistics, Finance, and Planning.

• Proactive, adaptable, and collaborative approach.

Desirable:

• Experience with ERP systems such as SAP, Oracle, or NetSuite.

• Direct supply chain support to retailers, distributors, or key accounts.

• Familiarity with inventory, stock management, and logistics coordination.

• FMCG or consumer goods sector experience.

• Exposure to export / international order management.

Benefits Include:

• Competitive annual leave (24 days + bank holidays, rising with service).

• Private medical and dental cover.

• Generous staff discount scheme.

• Pension contributions and sick pay support.

• Health & wellbeing programme.

• Free onsite parking & EV charging.

• Enhanced maternity/paternity leave.

• Company events and charity days.