Customer Support

We’re excited to offer a fantastic opportunity for a Customer Support professional to join our client’s growing organisation based in Newmarket.

This company truly values its employees, offering a range of excellent benefits including free onsite parking, enhanced holiday entitlement, private healthcare, a birthday gift, and loyalty tax-free bonuses after three years of service.

This is a diverse and fast-paced role where no two days are the same. You’ll draw on a wide range of skills—from delivering outstanding customer service and managing data to processing service orders and coordinating the shipment of parts. You’ll also provide ongoing support to ensure a seamless experience for clients.

As the Customer Support, you will be:

• Responding to client enquiries via email or phone
• Processing new orders, returns and shipping
• Processing service triage & bookings
• Ordering parts for field service personnel or directly for customers
• Data management
• Lead generation for cross-selling
• Stock/Demo Stock Management

As the Customer Support, you will have:

• Customer service experience in a similar role
• Order management experience
• A team-oriented attitude
• Great communication skills with in-house teams and customers
• Proficiency with IT systems, SAP and Salesforce experience would be a distinct advantage

If you think this Customer Support role is for you, please do get in touch.

By applying for this Customer Support vacancy, you are agreeing to your CV being held on our database, stored confidentially and securely. Your CV details will be used and kept only to provide recruitment services from us.

We will only send your details to clients once discussed with you and your data will not be shared with any other third party. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing. We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks.

If you are selected, we will be in contact and if not, we will be keeping your details on file for any future vacancies. Please 'like’ us on Facebook to keep updated with any future opportunities.

Exact Sourcing is an equal opportunities employment agency.