Customer Support Administrator

• Job Type: Permanent, Full-time (Part-time option considered)
• Salary: £28,000 per annum
• Location: Fulbourn, Cambridge
• Flexible Working Hours: 9am – 5.30pm (flexibility +/- 1 hour)

Reed Cambridge Business Support is working with a distribution business. They are looking for a Sales and Customer Support Administrator to join their small and friendly team. This role is ideal for an enthusiastic, customer-focused individual who is IT literate and ready to ensure the smooth flow of sales and high levels of customer satisfaction.

• Directly handle business customer interactions via email, telephone, and occasionally face-to-face.
• Engage in proactive sales activities through phone and email.
• Develop new customer accounts and maintain high levels of customer service.
• Promptly respond to customer enquiries and requests.
• Process online orders, invoices, refunds, and returns.
• Liaise with Logistics, IT, Sales, and Quality Assurance teams across our international locations to resolve queries and improve services.
• Perform general administrative tasks and maintain accurate customer records.
• Manage non-payment of invoices and stock error reporting processes.
• Occasionally travel within the UK for business needs.

• Experience in sales, customer services, or an administrative role.
• Strong interpersonal and communication skills with a focus on customer service.
• IT proficiency, particularly in Microsoft applications.
• High standard of numeracy and literacy.
• Excellent problem-solving skills and initiative.
• Attention to detail and accuracy.

To apply for the Sales and Customer Support Administrator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in joining our team.