Customer Support Administrator

Job Title: Customer Support Administrator

Location: Sudbury

Contract Details: Permanent

Salary: £27,000 - £34,000 depending on experience

Interviewing now!

About Our Client:
Due to an internal department move. A dedicated client within the manufacturing and engineering space who deliver excellence and innovation. Have a strong focus on customer service and a commitment to quality, they are on the lookout for a passionate and driven Customer Support Administrator to join their dynamic team of 4 and department of 13.

Benefits & Perks:

• Onsite parking
• First aid/fire marshal training opportunities
• Auto enrolment into pension scheme after 3 months
• Free tea and coffee
• Canteens available for lunch breaks
• Opt-in to health insurance after 10 years' service
• Annual bonuses.

Responsibilities:

• Provide outstanding service to customers, addressing all inquiries promptly.
• Assist the Civil Operations Manager and Account Handlers in producing accurate quotes for commercial airline customers.
• Ensure quotes are delivered within 48 hours and maintain regular updates on order statuses.
• Identify sales opportunities and engage with customers to boost our client's Repair/Overhaul department.
• Manage data entry for orders, quotes, and sales statistics, ensuring accuracy and timeliness.
• Foster strong relationships with customers and internal teams, ensuring seamless communication.
• Proactively seek new contacts and leads while supporting your team in achieving collective goals.

Essential (Knowledge, skills, qualifications, experience):

• Excellent written and verbal communication skills.
• Proven background in sales or account management, preferably within the Engineering industry.
• Strong commercial awareness and organisational skills.
• Good computer literacy in Microsoft Office software.
• Meticulous attention to detail and a methodical approach to tasks.
• A professional, positive attitude towards customer service.

Desirable (Knowledge, skills, qualifications, experience):

• Experience in negotiating contracts and agreements.
• Familiarity with aviation equipment and industry trends.
• Problem-solving and analytical skills.
• Ability to adapt and maintain flexibility in a dynamic environment.

Technologies:

• Proficient in Microsoft Office Suite and relevant CRM software.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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