Customer Support Administrator

Customer Support Administrator

Location: Casterton Rd, Stamford, Lincs

Salary: up to £28, 000 per annum

Contract: Full time, permanent, 40 hours per week

Hours: Monday to Friday

The company provides businesses and homes with comprehensive fire, intruder or security systems which are individually designed. They are the security systems company that businesses and homeowners across Lincolnshire and surrounding areas trust to protect their properties and families. With over 25 years of supplying security equipment from their office on Casterton Road, Stamford they have a reputation built on their commitment to the highest quality standards in security.

The Role

This role will be responsible for their customer support and supporting their engineering teams ensuring an excellent customer experience in order to support their field-based installation team (x 4) install and service Intruder systems, Fire alarm systems, CCTV, Access Control and Gates and Barriers. You will be eager make your mark on this role, and looking for a long term, permanent role in a well-established and very reputable Stamford based family company.

The duties include:

• Provide exceptional day to day office/business support and coordination to their field based Security
• Engineers who cover Lincolnshire, Leicestershire, Cambridgeshire, Northamptonshire and Rutland
• Provide excellent customer service to their customers ensuring they receive prompt and diligent support and advice
• Use dedicated software and various Microsoft apps to book work with the appropriate level of detail and information so the engineers can complete their work efficiently,
• Ensure bookings include the technical information held on file for a particular client or location
• Resolve in a timely and professional manner issues, complaints and problems that may arise
• Use Outlook and Excel to manage bookings and retain data and records
• Ongoing review, assessment and improvement of business processes and operational costs
• Take card payments over the phone and ensure records and receipts are kept in an orderly way
• Ordering tools and equipment as and when required and being aware of orders and deliveries
• Maintaining the records for their fleet of vans and ensuring service requirements and bookings are administered
• Other ad hoc general administration as and when required

Skills and Qualifications

You will be an experienced administrator who is able to provide first class customer service.

Due to the nature of their business the successful applicant will be required to be security screened/police checked.

If you have the experience, they’d love to hear from you.

Experience & Qualifications:

• Experience in administration/customer service/coordination
• Excellent IT skills with ability to use various App’s plus MS Office (including Excel), Teams, databases etc

Skills and personal attributes

• Process orientated, meticulously organised
• A self-starter with a can-do, helpful attitude
• A completer-finisher – ensuring all administration is well organised
• Excellent customer service and natural, warm, attentive people skills
• High level of integrity and discretion due to the nature of their business
• Understands and embraces speed of response required
• You will be flexible and able to support a small, tight team with varied tasks
• Diligence to ensure work is completed to the highest standard; accurately and efficiently
• A problem solver - able to work around and through problems and issues

You must hold a Full UK driving Licence or equivalent

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.