Customer Support Administrator

Customer Support Administrator - Join a Growing Tech Business
Location: Chelsea Harbour, London SW10
Salary: From £30,000 (plus private healthcare, pension & lunch provided)
Hours: Mon-Thurs 8:30am-5:30pm | Fri 8:30am-2:00pm
Type: Full-Time | Office-Based

About the Company
A well-established and expanding international technology business is looking for a Customer Support Administrator to join its vibrant London team. The company designs and supplies high-quality wireless communication systems for clients in the retail, restaurant, and healthcare sectors, including many well-known global brands.

With its UK office located in Chelsea Harbour, this business manages manufacturing, sales, and marketing across the UK, Europe, and the US. You'll be working alongside a small, dynamic team across Operations, Finance, and Marketing in a role that's central to delivering exceptional customer support.

The Opportunity
This is an exciting opportunity for a motivated and organised individual with a passion for customer service. You'll be the first point of contact for service requests and play a key role in coordinating support, installations, and repairs across the UK. If you're looking to grow your career in a fast-paced, innovative environment, this role offers strong development potential.

Key Responsibilities

• Answer customer service calls and carry out initial diagnostics/problem-solving

• Provide regular updates and build positive relationships with customers

• Coordinate repair services and dispatch field engineers when needed

• Track service and repair progress through to resolution

• Administer and schedule UK installation projects

• Prepare service and spare part quotations and customer invoices

• Monitor weekly performance metrics and produce service reports

• Support general office admin, such as ordering supplies and liaising with printers

What We're Looking For

• Confident communicator with a polite and professional phone manner

• Assertive and proactive when coordinating with engineers and suppliers

• Highly organised with the ability to multitask

• Strong working knowledge of Outlook, Word, and Excel

• Experience in a customer service or administrative role

• Willingness to learn internal systems (full training provided)

Benefits

• Salary starting from £30,000 with regular reviews

• Private healthcare and pension after 3 months

• Lunch provided daily

• Early finish Fridays if the week's work is completed

• Friendly, supportive team and excellent location

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.