Customer Support Administrator

Customer Support Administrator

Bedford

£30,000 per annum + Excellent Benefits

Permanent

Our client - a leading mutual income protection provider with a collaborative and people-first culture and a commitment to compassion, integrity, and outstanding service, is looking to hire a Customer Support Administrator.

They are seeking a proactive and detail-focused Customer Support Administrator to join their friendly and dynamic Operations Team. You will play a vital role in ensuring they maintain high standards of service, accuracy, and efficiency across all stages of their member and intermediary journey, from onboarding to ongoing support and retention.

For the right person, this is an opportunity to contribute meaningfully to their mission and make a real difference in their members' lives.

Your responsibilities as a Customer Support Administrator will include but are not limited to:

• Processing member and intermediary requests on a variety of systems.
• Handling new business applications and increasing cover requests.
• Managing queries via telephone and email with a strong focus on service.
• Supporting the retention process through outbound contact with members/intermediaries.
• Handling post: opening, scanning, franking, and bulk printing.
• Updating member records and dealing with returned mail.
• Supporting underwriting operations (e.g., requesting GP reports, logging/chasing requirements)
• Processing daily BACS reports and direct debit files.
• Producing ad-hoc reports and mailbox management.
• Supporting across the business as required.

To be a successful Customer Support Administrator you must be:

• Organised and detail oriented.
• A confident communicator across email and phone.
• Able to manage multiple priorities and adapt to change.
• Friendly, honest, and reliable.
• Tech-savvy with solid Microsoft Office skills.

What they offer in return:

• A supportive, inclusive, and values-driven team environment.
• Hybrid working option after probation.
• Competitive salary and benefits package.
• Free parking at the Beford office.
• Opportunities for personal and professional development.
• The chance to be part of something meaningful!

If you are interested in finding out more about this Customer Support Administrator role, please apply today because we’d love to hear from you!

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northamptons leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, and LinkedIn.