Customer Support Administrator

JHR are currently recruiting for a permanent customer support specialist to join our client due to expansion. It is a full-time post based in Morley however after probation the role offers hybrid working from home 2 days per week. It is working in a fast-paced environment within a tight-knit customer service team. If you are customer focused and looking for a new role, within a company who values their employees then we want to hear from you! Having placed other candidates in the team, who have fed back what a great place it is to work, we have full confidence in them as an employer to recommend.

You will be working within the sales order processing team of 6 and will be the main point of contact for customers. It is important that you are building and maintaining relationships with customers and providing high level support.

Responsibilities:

• Provide a high level of customer service.
• Deal with incoming sales and customer enquiries via telephone and email.
• Process sales order in a timely manner.
• Ensure all SLA’s are met.
• Book and despatch customer orders.
• Obtain proof of deliveries and collate them with invoices.
• Scan and file all sales orders.
• Maintain a clean, safe, and tidy area for your workspace and visitor area.

Experience, skills set and/or qualifications required:

• Customer focused. Previous experience in customer service is essential with proven accurate keyboard skills (accuracy is vital in this role).
• Experience in sales order processing a distinct advantage.
• Must be able to apply a mature attitude and understand the busy nature of the department requires someone hard working and committed to getting the job done in a timely manner.
• Great verbal and written communication.
• High attention to detail.
• Impeccable organisation and time management skills.
• Ability to work well within a team.
• Professional telephone etiquette.
• Adaptable to CRM systems.

Company benefits:

• Flexible working patterns.
• Progression and development opportunities.
• Social events.
• Employee of the month rewards.

Hours: 8am - 5pm, Monday - Friday

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application.

(Jo Holdsworth Recruitment - Recruitment Agency)