Customer Support Adviser (Japanese speaking)

We are looking for you to join a fast-growing Japanese team based in London. As a Customer Support Advisor - Japanese speaking, you will not only be the first point of contact but also a bridge between the customers and our internal team.
Your main task will be dealing with queries and questions from customers. Subjects will include areas such as finance, and security amongst others and you will be required to work intimately with other departments. You will play a key role in meeting expectations and increasing customer satisfaction.
The customer service role is a perfect place to begin in a highly career-driven industry as you will learn many different aspects of the business, giving you a good opportunity to find your path.

Main Duties and Responsibilities:

• Handle queries from customers via e-mail and live chat


• Manage the queries until completion through task management processes and communication with senior staff and other departments.


• Teamwork skills - Transferring accurate information to customers with quality service and customer satisfaction.


• Identifying innovative practices and sharing ideas to improve the product and processes.


• Communicate between technical teams, third-party service providers, payment- and security teams, and more to ensure all queries are handled properly.


• Confident and ambitious on KPIs

Key Qualifications, Skills and Experience:

• Enthusiasm for and experience with improving customer satisfaction


• Must be fluent in verbal and written communication skills in Japanese (Mandatory)


• Good communication skills in English


• Proven experience in delivering customer excellence.


• Analytical thinker who is comfortable with communication, sensitive to time management, and high motivation.


• Able to build and maintain strong, long-lasting customer relations.

Our Offer:

• Competitive salary synonymous with skills and experience


• Performance and bonus structure dependent on achievement of set targets and personal performance


• 22 annual paid leave days + bank holidays


• Office in London (Onsite Role) + hybrid option after passing probation