Customer Support Advisor

Company : Acs Recruitment Solutions Ltd

Job Type : Full Time

Hale, Cheshire

Number of Applicants

000+

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Job Description - Customer Support Advisor

Customer Support Advisor
Hale, Altrincham
Salary £24,000 plus bonus - OTE £26k

Are you passionate about delivering exceptional customer service? Do you thrive on solving problems and providing solutions? If so, we have the perfect opportunity for you!

Our client is seeking a Customer Support Advisor to join their dedicated Customer Support Team. This role is ideal for a friendly, solution-oriented professional who enjoys helping others and is committed to maintaining high customer satisfaction levels.

What You’ll Be Doing:

As a key member of the Customer Support team, your responsibilities will include:
Responding efficiently and effectively to customer enquiries across multiple communication channels (phone, email, ticketing system, and more).
Meeting and striving to exceed performance targets.
Providing a professional, friendly, and empathetic experience to all customers.
Focusing on first-contact resolution and ensuring follow-up actions are completed.
Actively listening and asking open-ended questions to fully understand customer enquiries.
Staying up to date with business processes and following company procedures to ensure excellent service.
Logging and responding to support requests accurately in line with the Quality Framework.
Managing customer accounts effectively, including applying necessary charges where applicable.
Calculating and processing service credits while ensuring clear communication regarding value and timelines.

What You’ll Bring to the Role:

We’re looking for a candidate who has:

A friendly, approachable, and articulate personality with a passion for customer service.
Excellent listening skills, the ability to show empathy, and a proactive, solution-focused mindset.
Strong rapport-building skills to confidently engage with customers and colleagues.
GCSE qualifications (or equivalent) in English and Maths. (Essential)
At least one year of experience in a Customer Support role.
A mature outlook with valuable life experience.
A background in Technology or a keen interest in tech-related fields.
A positive, adaptable attitude and willingness to work in a telephone-based environment.
Flexibility to work on a 4 out of 7-day rota, including Bank Holidays.

What’s on Offer:

By joining the team, you’ll enjoy:

A supportive and collaborative team environment that values your skills.
Opportunities for training and career progression in a growing business.
A competitive salary with a clear structure to reward high performance.
Exposure to innovative technologies within a forward-thinking company.

If you love problem-solving, helping people, and want to be part of an evolving business, we’d love to hear from you!

Original job Customer Support Advisor posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Support Advisor

Job Description - Customer Support Advisor

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